Limited Time Only! FREE SHIPPING AUSTRALIA WIDE

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The UGG Shop QV Store
THE UGG SHOP
THE UGG SHOP
EXPLORE the Collection
SHOP Mini Button
WOMEN'S
ACCESSORIES
KIDS
Free Shipping.

Enjoy free standard delivery for all online purchases.

Payment Methods.

Credit Card: Visa, MasterCard and PayPal. The total will be charged to your card when the order is shipped.

Returns and Refunds.

For exchanges, please return goods in the new, unworn condition, with original tags, within 30 days.

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Size Guide

This is an approximate conversion table to help you find your size. If you have already purchased an item by our brand, we recommend you select the same size as indicated on its label.

Women's Shoes

OUR SIZE 35 36 37 38 39 40 41
AU / US 4 5 6 7 8 9 10
EU 35 36 37 38 39 40 41
UK 2 3 4 5 6 7 8
JAPAN 22 22 23 24 25 26 27
INSOLE LENGTH 22.5cm 23cm 23.5cm 24cm 24.5cm 25.5cm 26.5cm

Men's Shoes

OUR SIZE 40 41 42 43 44 45 46 47
AU / UK 7 8 9 10 11 12 13 14
US 8 9 10 11 12 13 14 15
EU 40 41 42 43 44 45 46 47
JAPAN 26 27 28 29 30 31 32 33
INSOLE LENGTH 25.5cm 26.5cm 27.5cm 28.5cm 29.5cm 30.5cm 31.5cm 32.5cm

Kids' Shoes

OUR SIZE S L 25/26 27/28 29/30 31 32 33 34
AUS 0-1 Yrs 1-2 Yrs 6/7 8/9 10/11 12/13 1 2 3
INSOLE LENGTH 12.9cm 14.5cm 15.1cm 16.4cm 17.7cm 19.0cm 20.3cm 21.0cm 21.6cm

Shipping

  • For a limited time only, we offer - Standard Free Shipping for all orders within Australia.
  • The majority of orders are dispatched within 1-2 business days.
  • If you live in Australian metropolitan areas the transit time is 1-3 business days after dispatch. If you live in Australian rural areas the transit time is 3-5 business days after dispatch.
  • We ship within Australia Only.
  • COVID-19 UPDATE: Due to the current circumstances, there might be additional delays of up to 4-5 business days. There are delivery delays at present by Australia Post which are due to the current situation and increased volume. We appreciate your patience and understanding.

Returns And Exchanges

The first step for any return or exchange is to contact our helpful Customer Service team at hello@theuggshop.com.au within 30 days of your original purchase. They can then advise you with regard to your enquiry and tailor a solution to your circumstances.

NOTE

  • All enquiries regarding the exchange of online items must be made within 30 days of purchase.
  • Items must be returned in original condition i.e. no indication of being worn, tags attached, and in original packaging.
  • Please note that we are not responsible for return postage costs.

WE DO NOT PROVIDE REFUNDS FOR CHANGE OF MIND

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